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Kindred Hearts Inc. | The Beginning of Imagination
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Retail Policies & Conditions
All prices, policies, and terms are subject to change without notice.
Shipping & Delivery
Shipping costs are calculated based on product pricing, weight, and/or shipping location and is displayed during the checkout process after customer enters shipping address. If damage occurs during shipping, please keep the original carton and packing for inspection by UPS and notify Kindred Hearts within seven days at 815.230.2700. Kindred Hearts will either credit your account to be reflected on your next order or we will replace the damaged items.
Returns & Refunds
All returns must be approved by Kindred Hearts and must be reported within ten days of delivery. When returning merchandise, there must NOT be any writing, or any other marks on the item or the package. The merchandise must be in the original carton and packaged properly.
Customer Service
If you have questions please don’t hesitate to call at 815.230.2700 or e-mail us at . We are here to help Monday through Thursday from 9:00am to 5:00pm.
Privacy Policy & Security of Your Personal Information
Kindred Hearts uses industry-standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. When you submit an order from this web site, your personal and credit card information is encrypted using the SSL encryption algorithm, rendering the information unreadable to anyone trying to intercept it.
Having Problems with the Store?
To use the Kindred Hearts Online Store, you need to make sure your browser is set to accept cookies. A cookie is a very small data file created by our Web server that is stored on your computer to keep track of the items in your shopping cart. If you are having trouble with the shopping cart, your computer probably does not have cookies enabled. Please set your browser to allow cookies. If you do not know how to do this, go to your web browser’s Help menu, or press F1. Then search for cookies. After you allow cookies on your computer, you may have to place items into your shopping cart again before checking out. If you continue to experience problems, please contact us.

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Kindred Hearts Inc.